Pre-order FAQs
It’s been two years since our last Christmas collection, and we’ve been dreaming about this one for a long time.
This season, we wanted to create something that feels like Christmas morning: little hands reaching for a new friend, stories whispered under the tree, and the keepsakes that become part of your family’s traditions year after year.
Every character, outfit and tiny detail has been crafted with care, and we’ve taken our time to get it just right. A few of our festive Dinkum friends are still on their way to us, so we’ve opened pre-orders to make sure yours is saved and ready to bring joy to your little ones this Christmas.
Here’s everything you need to know.
Why are some pieces on pre-order?
A few pieces from our Christmas collection are still making their way to us. Pre-order lets you claim yours now, before they find homes elsewhere, and we’ll send them to you as soon as they arrive.
When will my pre-order ship?
Each pre-order Dinkum shows its expected ship date on the product page and at checkout. All pre-order pieces are expected to ship in November, well ahead of Christmas.
Once your order is on its way, you’ll get a shipping confirmation with tracking details. If anything changes with timing, we’ll let you know straight away.
Will it arrive in time for Christmas?
Yes. All pre-order pieces will ship in November, more than a month before Christmas Day. That leaves plenty of time for your order to reach you, wherever you are. You’ll receive tracking as soon as it’s on its way, so you can follow every step to your door.
Will I be charged at checkout?
Yes. Pre-orders are charged at checkout, just like standard orders. This confirms your order and saves your piece from our incoming stock.
What if I order in-stock and pre-order items together?
Your whole order will ship together once every item is ready, so all your Christmas magic arrives in one parcel.
Can I change or cancel my pre-order?
We'll do our best to assist before your order is processed for dispatch. Please email us at questions@dinkumdolls.com and we'll take care of it.
Will I get updates while I wait?
Yes. We’ll email you when your Christmas Dinkums arrive at our warehouse, and again once your order has shipped, with tracking so you can follow them all the way home.
What if I need to return something?
Absolutely. We offer 30-day returns, so you have 30 days from delivery to send your item back.
- Exchange or store credit: Free returns
- Refund: A return postage fee applies
For full details, please see our Returns Policy.
We hope this helps you feel confident placing your pre-order. Your Christmas Dinkums are on their way, and we can’t wait for them to join your family’s festive traditions.
If you have any other questions, our Customer Care team is always happy to help. Email us at questions@dinkumdolls.com.
With love and Christmas wishes,
The Dinkum Dolls team
