Welcome to Olli Ella!
£GBP
$AUD
$USD
Shipping & Delivery
Everything you need to know about how we get your Dinkum Dolls order to you.
All orders placed on our AU store (dinkumdolls.com) ship from our warehouse in Queensland, Australia, and are delivered by Australia Post or Aramex. We deliver across Australia, New Zealand and Asia. If you’re shopping from another country, please visit our regional stores (uk.dinkumdolls.com for the UK, EU, Middle East and South Africa) or (us.dinkumdolls.com for the US and Canada).
Shipping Rates
Australia — Standard
Order value
Standard Shipping
Delivery Time
Under A$50
A$9.95
2-7 business days
A$50 – A$199.99
A$12.95
2-7 business days
A$200+
FREE
2-7 business days
Australia — Express
Order value
Express Shipping
Delivery Time
Under A$50
A$14.95
1-4 business days
A$50+
A$17.95
1-4 business days
New Zealand
Order value
Standard Shipping
Delivery Time
Under A$200
A$24.95
2-7 business days
A$200+
FREE
2-7 business days
China, Hong Kong, Macao
Order value
Standard Shipping
Delivery Time
Under A$100
A$29.95
2-7 business days
A$100-A$249.99
A$42.95
2-7 business days
A$250-A$499.99
A$62.95
2-7 business days
A$500+
A$82.95
2-7 business days
Rest of Asia
Order value
Standard Shipping
Delivery Time
Under A$100
A$31.95
2-7 business days
A$100-A$249.99
A$45.95
2-7 business days
A$250-A$499.99
A$67.95
2-7 business days
A$500+
A$89.95
2-7 business days
Please note that delivery times start from the moment your order is dispatched, not from the moment you place it. Delivery time are estimates only and can vary depending on the Australia Post network and conditions in your area.
Processing Times
Orders are dispatched within 24 to 48 business hours. We do our very best to meet these timeframes, though there may be delays during busy periods.
During sales, promotions, new collection launches and peak season, please allow up to 5 business days for your order to leave our warehouse.
Delivery Addresses
We deliver to physical street addresses only. Please double-check your address at checkout, as an incomplete or incorrect address will delay both dispatch and delivery.
We’re unable to ship to PO Boxes or Parcel Lockers.
Tracking Your Order
As soon as your order is dispatched, we’ll email you a shipping confirmation with your tracking details.
Changes, Cancellations & Redelivery
Can I Change or Cancel My Order?
There’s only a short window between you placing an order and our warehouse picking and packing it, so we often can’t make changes. Get in touch as soon as you can and we'll do our very best. Once an order has shipped, we're unable to change it.
Changing Your Address
Email us straight away at questions@dinkumdolls.com with the subject line ‘Urgent – Address Change’, and our team will try to catch your order before it leaves. If you’ve already received a tracking number, we’d recommend contacting Australia Post directly to request a redirect.
Unsuccessful Deliveries
If a delivery is unsuccessful, any redelivery charges are the customer’s responsibility.
We’re unable to take responsibility for failed deliveries caused by an incorrect address entered at checkout. If your parcel is returned to us, please get in touch and we'll issue a gift card for the value paid, less any shipping costs.
Duties, Taxes & Tariffs
Australian Orders
Your order ships from our Queensland warehouse, so there are no import duties or additional charges on Australian orders. GST is included in the prices shown at checkout.
New Zealand and International Orders
Orders travelling into New Zealand and International Countries may attract GST, import duties or customs handling fees. These charges aren’t included in what you pay at checkout and are the customer's responsibility, so we’d recommend checking with your local customs office before placing your order. We’re unable to take responsibility for these charges or for any delays they cause.
If duties aren’t paid on import and your parcel is returned to us, we’ll issue a gift card for the value of the products only, less any shipping paid, and less an additional A$10 to cover the cost of return shipping.
Still Have a Question?
Our customer happiness team is here to help. Email us at questions@dinkumdolls.com or call +61 2 7201 5480.
Returns
*Please note, any purchases made during our Black Friday Promotions, as per our exisiting returns policy below, are strictly not eligible to be returned*
Dinkum Dolls by Olli Ella is committed to delivering high quality products to our customers and we want you to be 100% happy with your online purchase.
We offer full refunds or store credit if the product does not meet quality standards or if you change your mind.
Returns must meet the below conditions:
- Returned within 30 days of order delivery
- Has not been used or worn
- Is not soiled or damaged
- Has original packaging and tags
- Item was not purchased on sale
- If you have received a free item during a Gift/Buy One Get One Free promotion, this must also be returned, otherwise the value will be deducted from your refund
Due to hygiene reasons underWARES briefs are unable to be returned for a change of mind or incorrect size purchase.
You may opt for a refund or store credit for all change of mind returns. Return shipping is at the customer's expense.
To start your return, please click here and follow the prompts.
For Domestic Returns: Through the above link you will be able to generate a prepaid return postage label, which you will need to print and attach to your return package.
The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.
For International Returns, you will need to arrange your own shipping and send your return to:
ATT: Dinkum Dolls Returns
C/O BCR Australia
1/ 1-9 Kellar Street
Berrinba, QLD 4117
Please note returns sent to any other Dinkum Dolls address will not be accepted and/or may incur a $20 redelivery fee
Please return your product in its original packaging and return within 30 days of receiving your order.
Packages received after this period will not be accepted.
Once we receive returned goods and they prove to be in original condition with packaging, we will process your store credit or refund directly to the original method of payment used for purchase.
If you need any further assistance with your return please contact our Customer Happiness Team at questions@olliella.com
Unfortunately we are unable to accept order cancellations on pre-order items.
If your purchase is still within their returns window, please reach out to them directly and they will be more than happy to look after you.
We’re so sorry to hear this!
For faulty or damaged items please click here and follow the prompts.
Once your image has been reviewed, we will get in touch with a resolution.
If you need further assistance with this please contact our Customer Happiness Team at questions@olliella.com
We now offer free returns on WARES apparel (excludes underWARES briefs and bodysuits) for all domestic orders. You will receive a free shipping label inside your parcel. Easy!
For all change of mind returns on products outside of our WARES range, shipping is at the customers expense. The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.
Please note shipping costs, sale items (sale apparel returns accepted) and gift certificates are non-refundable.
99%would recommend these products
- Kalia Verified Buyer Reviewing Cozy Dinkums - Bunny Pickle I recommend this product Who is this Dinkum for? My child What was the occasion? Just because Who's it for, age-wise? 5–8 years Rated 5 out of 5 stars5 days agoSoooo cuddly!
Beautifully made, lovely quality & they make the best cuddly friends. My daughters hadn’t taken to any teddies or dolls in the past & this has helped them both so much. Especially my eldest starting school and helping with some new found anxiety.. this has become her best friend & she tells me about the adventures they’ve been on each school day! We’ve since come back to buy some of the kittens for their Xmas wish list 🥰
DD ![Profile picture for Dinkum Dolls]()
Dinkum Dolls 5 days ago Thank you for sharing this, Kalia! 💛 It’s so special to hear that Bunny Pickle has become such a comforting little friend for your daughter, especially as she’s started school. We absolutely love that she comes home with stories of all the adventures they’ve had together! 🥰 We hope there are many more adventures ahead — and that those little kittens on the Christmas wish list bring just as much joy.
- Clancy.l.Hauser@gmail.com H. Verified Buyer Reviewing Cozy Dinkums - Fox - Fenix I recommend this product Who is this Dinkum for? My child What was the occasion? Just because Who's it for, age-wise? 0–1 years Rated 5 out of 5 stars2 weeks agoSo much cuter in person
Made my little girl's face light up. Soft and cuddly
DD ![Profile picture for Dinkum Dolls]()
Dinkum Dolls 2 weeks ago Aww, we love hearing this! 🥹💛 So happy to hear little Fenix made her face light up. We hope there are lots of cuddles ahead! ✨
- Linley C. Verified Buyer Reviewing Cozy Dinkums - Bunny Pickle I recommend this product Who is this Dinkum for? My child What was the occasion? New sibling Who's it for, age-wise? 0–1 years Rated 4 out of 5 stars1 month agoSoft and cuddly
So soft and snoozy, the colour is more of a dusty mauve in person but I love it.
DD ![Profile picture for Dinkum Dolls]()
Dinkum Dolls 1 month ago Hi Linley, so glad Bunny Pickle is already snuggled in — and yes, that mauve has such a lovely dusty tone in person! Congratulations on your new little one, and welcome to the Dinkum tribe :)
- Linley C. Verified Buyer Reviewing Cozy Cats - Nox I recommend this product Who is this Dinkum for? My child What was the occasion? New sibling Who's it for, age-wise? 3–5 years Rated 4 out of 5 stars1 month agoLove this snoozy guy
So soft and snoozy. Had to cut off the loop on the head because my 3 year old would get his fingers stuck, but other than that it is puurfect 💕
DD ![Profile picture for Dinkum Dolls]()
Dinkum Dolls 1 month ago Hi Linley, so glad Nox has become such a snoozy favourite! Thanks so much for the note about the head loop too — we'll pass that along to our product team so we can keep making these little guys even better. Welcome to the Dinkum tribe :)
- Michelle R. Verified Buyer Reviewing Cozy Day Dinkum - Freddy Fox I recommend this productRated 5 out of 5 stars6 months agoSo stinking cute!
We love Olli Ella cozy dinkums and have quite a few already. When I saw this fix I knew we just had to get him and I’m so glad we did. He is extremely soft and the tail is perfect! So glad they decided to add the tail for this one.
Spin the wheel
Australia — Standard
|
Order value |
Standard Shipping |
Delivery Time |
|
Under A$50 |
A$9.95 |
2-7 business days |
|
A$50 – A$199.99 |
A$12.95 |
2-7 business days |
|
A$200+ |
FREE |
2-7 business days |
Australia — Express
|
Order value |
Express Shipping |
Delivery Time |
|
Under A$50 |
A$14.95 |
1-4 business days |
|
A$50+ |
A$17.95 |
1-4 business days |
New Zealand
|
Order value |
Standard Shipping |
Delivery Time |
|
Under A$200 |
A$24.95 |
2-7 business days |
|
A$200+ |
FREE |
2-7 business days |
China, Hong Kong, Macao
|
Order value |
Standard Shipping |
Delivery Time |
|
Under A$100 |
A$29.95 |
2-7 business days |
|
A$100-A$249.99 |
A$42.95 |
2-7 business days |
|
A$250-A$499.99 |
A$62.95 |
2-7 business days |
|
A$500+ |
A$82.95 |
2-7 business days |
Rest of Asia
|
Order value |
Standard Shipping |
Delivery Time |
|
Under A$100 |
A$31.95 |
2-7 business days |
|
A$100-A$249.99 |
A$45.95 |
2-7 business days |
|
A$250-A$499.99 |
A$67.95 |
2-7 business days |
|
A$500+ |
A$89.95 |
2-7 business days |
Please note that delivery times start from the moment your order is dispatched, not from the moment you place it. Delivery time are estimates only and can vary depending on the Australia Post network and conditions in your area.
Processing Times
Orders are dispatched within 24 to 48 business hours. We do our very best to meet these timeframes, though there may be delays during busy periods.
During sales, promotions, new collection launches and peak season, please allow up to 5 business days for your order to leave our warehouse.
Delivery Addresses
We deliver to physical street addresses only. Please double-check your address at checkout, as an incomplete or incorrect address will delay both dispatch and delivery.
We’re unable to ship to PO Boxes or Parcel Lockers.
Tracking Your Order
As soon as your order is dispatched, we’ll email you a shipping confirmation with your tracking details.
Changes, Cancellations & Redelivery
Can I Change or Cancel My Order?
There’s only a short window between you placing an order and our warehouse picking and packing it, so we often can’t make changes. Get in touch as soon as you can and we'll do our very best. Once an order has shipped, we're unable to change it.
Changing Your Address
Email us straight away at questions@dinkumdolls.com with the subject line ‘Urgent – Address Change’, and our team will try to catch your order before it leaves. If you’ve already received a tracking number, we’d recommend contacting Australia Post directly to request a redirect.
Unsuccessful Deliveries
If a delivery is unsuccessful, any redelivery charges are the customer’s responsibility.
We’re unable to take responsibility for failed deliveries caused by an incorrect address entered at checkout. If your parcel is returned to us, please get in touch and we'll issue a gift card for the value paid, less any shipping costs.
Duties, Taxes & Tariffs
Australian Orders
Your order ships from our Queensland warehouse, so there are no import duties or additional charges on Australian orders. GST is included in the prices shown at checkout.
New Zealand and International Orders
Orders travelling into New Zealand and International Countries may attract GST, import duties or customs handling fees. These charges aren’t included in what you pay at checkout and are the customer's responsibility, so we’d recommend checking with your local customs office before placing your order. We’re unable to take responsibility for these charges or for any delays they cause.
If duties aren’t paid on import and your parcel is returned to us, we’ll issue a gift card for the value of the products only, less any shipping paid, and less an additional A$10 to cover the cost of return shipping.
Still Have a Question?
Our customer happiness team is here to help. Email us at questions@dinkumdolls.com or call +61 2 7201 5480.
Returns
*Please note, any purchases made during our Black Friday Promotions, as per our exisiting returns policy below, are strictly not eligible to be returned*
Dinkum Dolls by Olli Ella is committed to delivering high quality products to our customers and we want you to be 100% happy with your online purchase.
We offer full refunds or store credit if the product does not meet quality standards or if you change your mind.
Returns must meet the below conditions:
- Returned within 30 days of order delivery
- Has not been used or worn
- Is not soiled or damaged
- Has original packaging and tags
- Item was not purchased on sale
- If you have received a free item during a Gift/Buy One Get One Free promotion, this must also be returned, otherwise the value will be deducted from your refund
Due to hygiene reasons underWARES briefs are unable to be returned for a change of mind or incorrect size purchase.
You may opt for a refund or store credit for all change of mind returns. Return shipping is at the customer's expense.
To start your return, please click here and follow the prompts.
For Domestic Returns: Through the above link you will be able to generate a prepaid return postage label, which you will need to print and attach to your return package.
The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.
For International Returns, you will need to arrange your own shipping and send your return to:
ATT: Dinkum Dolls Returns
C/O BCR Australia
1/ 1-9 Kellar Street
Berrinba, QLD 4117
Please note returns sent to any other Dinkum Dolls address will not be accepted and/or may incur a $20 redelivery fee
Please return your product in its original packaging and return within 30 days of receiving your order.
Packages received after this period will not be accepted.
Once we receive returned goods and they prove to be in original condition with packaging, we will process your store credit or refund directly to the original method of payment used for purchase.
If you need any further assistance with your return please contact our Customer Happiness Team at questions@olliella.com
Unfortunately we are unable to accept order cancellations on pre-order items.
If your purchase is still within their returns window, please reach out to them directly and they will be more than happy to look after you.
We’re so sorry to hear this!
For faulty or damaged items please click here and follow the prompts.
Once your image has been reviewed, we will get in touch with a resolution.
If you need further assistance with this please contact our Customer Happiness Team at questions@olliella.com
We now offer free returns on WARES apparel (excludes underWARES briefs and bodysuits) for all domestic orders. You will receive a free shipping label inside your parcel. Easy!
For all change of mind returns on products outside of our WARES range, shipping is at the customers expense. The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.
Please note shipping costs, sale items (sale apparel returns accepted) and gift certificates are non-refundable.
99%would recommend these products
- Kalia Verified Buyer Reviewing Cozy Dinkums - Bunny Pickle I recommend this product Who is this Dinkum for? My child What was the occasion? Just because Who's it for, age-wise? 5–8 years Rated 5 out of 5 stars5 days agoSoooo cuddly!
Beautifully made, lovely quality & they make the best cuddly friends. My daughters hadn’t taken to any teddies or dolls in the past & this has helped them both so much. Especially my eldest starting school and helping with some new found anxiety.. this has become her best friend & she tells me about the adventures they’ve been on each school day! We’ve since come back to buy some of the kittens for their Xmas wish list 🥰
DD ![Profile picture for Dinkum Dolls]()
Dinkum Dolls 5 days ago Thank you for sharing this, Kalia! 💛 It’s so special to hear that Bunny Pickle has become such a comforting little friend for your daughter, especially as she’s started school. We absolutely love that she comes home with stories of all the adventures they’ve had together! 🥰 We hope there are many more adventures ahead — and that those little kittens on the Christmas wish list bring just as much joy.
- Clancy.l.Hauser@gmail.com H. Verified Buyer Reviewing Cozy Dinkums - Fox - Fenix I recommend this product Who is this Dinkum for? My child What was the occasion? Just because Who's it for, age-wise? 0–1 years Rated 5 out of 5 stars2 weeks agoSo much cuter in person
Made my little girl's face light up. Soft and cuddly
DD ![Profile picture for Dinkum Dolls]()
Dinkum Dolls 2 weeks ago Aww, we love hearing this! 🥹💛 So happy to hear little Fenix made her face light up. We hope there are lots of cuddles ahead! ✨
- Linley C. Verified Buyer Reviewing Cozy Dinkums - Bunny Pickle I recommend this product Who is this Dinkum for? My child What was the occasion? New sibling Who's it for, age-wise? 0–1 years Rated 4 out of 5 stars1 month agoSoft and cuddly
So soft and snoozy, the colour is more of a dusty mauve in person but I love it.
DD ![Profile picture for Dinkum Dolls]()
Dinkum Dolls 1 month ago Hi Linley, so glad Bunny Pickle is already snuggled in — and yes, that mauve has such a lovely dusty tone in person! Congratulations on your new little one, and welcome to the Dinkum tribe :)
- Linley C. Verified Buyer Reviewing Cozy Cats - Nox I recommend this product Who is this Dinkum for? My child What was the occasion? New sibling Who's it for, age-wise? 3–5 years Rated 4 out of 5 stars1 month agoLove this snoozy guy
So soft and snoozy. Had to cut off the loop on the head because my 3 year old would get his fingers stuck, but other than that it is puurfect 💕
DD ![Profile picture for Dinkum Dolls]()
Dinkum Dolls 1 month ago Hi Linley, so glad Nox has become such a snoozy favourite! Thanks so much for the note about the head loop too — we'll pass that along to our product team so we can keep making these little guys even better. Welcome to the Dinkum tribe :)
- Michelle R. Verified Buyer Reviewing Cozy Day Dinkum - Freddy Fox I recommend this productRated 5 out of 5 stars6 months agoSo stinking cute!
We love Olli Ella cozy dinkums and have quite a few already. When I saw this fix I knew we just had to get him and I’m so glad we did. He is extremely soft and the tail is perfect! So glad they decided to add the tail for this one.
Spin the wheel
Orders are dispatched within 24 to 48 business hours. We do our very best to meet these timeframes, though there may be delays during busy periods.
During sales, promotions, new collection launches and peak season, please allow up to 5 business days for your order to leave our warehouse.
Delivery Addresses
We deliver to physical street addresses only. Please double-check your address at checkout, as an incomplete or incorrect address will delay both dispatch and delivery.
We’re unable to ship to PO Boxes or Parcel Lockers.
Tracking Your Order
As soon as your order is dispatched, we’ll email you a shipping confirmation with your tracking details.
Changes, Cancellations & Redelivery
Can I Change or Cancel My Order?
There’s only a short window between you placing an order and our warehouse picking and packing it, so we often can’t make changes. Get in touch as soon as you can and we'll do our very best. Once an order has shipped, we're unable to change it.
Changing Your Address
Email us straight away at questions@dinkumdolls.com with the subject line ‘Urgent – Address Change’, and our team will try to catch your order before it leaves. If you’ve already received a tracking number, we’d recommend contacting Australia Post directly to request a redirect.
Unsuccessful Deliveries
If a delivery is unsuccessful, any redelivery charges are the customer’s responsibility.
We’re unable to take responsibility for failed deliveries caused by an incorrect address entered at checkout. If your parcel is returned to us, please get in touch and we'll issue a gift card for the value paid, less any shipping costs.
Duties, Taxes & Tariffs
Australian Orders
Your order ships from our Queensland warehouse, so there are no import duties or additional charges on Australian orders. GST is included in the prices shown at checkout.
New Zealand and International Orders
Orders travelling into New Zealand and International Countries may attract GST, import duties or customs handling fees. These charges aren’t included in what you pay at checkout and are the customer's responsibility, so we’d recommend checking with your local customs office before placing your order. We’re unable to take responsibility for these charges or for any delays they cause.
If duties aren’t paid on import and your parcel is returned to us, we’ll issue a gift card for the value of the products only, less any shipping paid, and less an additional A$10 to cover the cost of return shipping.
Still Have a Question?
Our customer happiness team is here to help. Email us at questions@dinkumdolls.com or call +61 2 7201 5480.
Returns
*Please note, any purchases made during our Black Friday Promotions, as per our exisiting returns policy below, are strictly not eligible to be returned*
Dinkum Dolls by Olli Ella is committed to delivering high quality products to our customers and we want you to be 100% happy with your online purchase.
We offer full refunds or store credit if the product does not meet quality standards or if you change your mind.
Returns must meet the below conditions:
- Returned within 30 days of order delivery
- Has not been used or worn
- Is not soiled or damaged
- Has original packaging and tags
- Item was not purchased on sale
- If you have received a free item during a Gift/Buy One Get One Free promotion, this must also be returned, otherwise the value will be deducted from your refund
Due to hygiene reasons underWARES briefs are unable to be returned for a change of mind or incorrect size purchase.
You may opt for a refund or store credit for all change of mind returns. Return shipping is at the customer's expense.
To start your return, please click here and follow the prompts.
For Domestic Returns: Through the above link you will be able to generate a prepaid return postage label, which you will need to print and attach to your return package.
The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.
For International Returns, you will need to arrange your own shipping and send your return to:
ATT: Dinkum Dolls Returns
C/O BCR Australia
1/ 1-9 Kellar Street
Berrinba, QLD 4117
Please note returns sent to any other Dinkum Dolls address will not be accepted and/or may incur a $20 redelivery fee
Please return your product in its original packaging and return within 30 days of receiving your order.
Packages received after this period will not be accepted.
Once we receive returned goods and they prove to be in original condition with packaging, we will process your store credit or refund directly to the original method of payment used for purchase.
If you need any further assistance with your return please contact our Customer Happiness Team at questions@olliella.com
Unfortunately we are unable to accept order cancellations on pre-order items.
If your purchase is still within their returns window, please reach out to them directly and they will be more than happy to look after you.
We’re so sorry to hear this!
For faulty or damaged items please click here and follow the prompts.
Once your image has been reviewed, we will get in touch with a resolution.
If you need further assistance with this please contact our Customer Happiness Team at questions@olliella.com
We now offer free returns on WARES apparel (excludes underWARES briefs and bodysuits) for all domestic orders. You will receive a free shipping label inside your parcel. Easy!
For all change of mind returns on products outside of our WARES range, shipping is at the customers expense. The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.
Please note shipping costs, sale items (sale apparel returns accepted) and gift certificates are non-refundable.
We deliver to physical street addresses only. Please double-check your address at checkout, as an incomplete or incorrect address will delay both dispatch and delivery.
We’re unable to ship to PO Boxes or Parcel Lockers.
Tracking Your Order
As soon as your order is dispatched, we’ll email you a shipping confirmation with your tracking details.
Changes, Cancellations & Redelivery
Can I Change or Cancel My Order?
There’s only a short window between you placing an order and our warehouse picking and packing it, so we often can’t make changes. Get in touch as soon as you can and we'll do our very best. Once an order has shipped, we're unable to change it.
Changing Your Address
Email us straight away at questions@dinkumdolls.com with the subject line ‘Urgent – Address Change’, and our team will try to catch your order before it leaves. If you’ve already received a tracking number, we’d recommend contacting Australia Post directly to request a redirect.
Unsuccessful Deliveries
If a delivery is unsuccessful, any redelivery charges are the customer’s responsibility.
We’re unable to take responsibility for failed deliveries caused by an incorrect address entered at checkout. If your parcel is returned to us, please get in touch and we'll issue a gift card for the value paid, less any shipping costs.
Duties, Taxes & Tariffs
Australian Orders
Your order ships from our Queensland warehouse, so there are no import duties or additional charges on Australian orders. GST is included in the prices shown at checkout.
New Zealand and International Orders
Orders travelling into New Zealand and International Countries may attract GST, import duties or customs handling fees. These charges aren’t included in what you pay at checkout and are the customer's responsibility, so we’d recommend checking with your local customs office before placing your order. We’re unable to take responsibility for these charges or for any delays they cause.
If duties aren’t paid on import and your parcel is returned to us, we’ll issue a gift card for the value of the products only, less any shipping paid, and less an additional A$10 to cover the cost of return shipping.
Still Have a Question?
Our customer happiness team is here to help. Email us at questions@dinkumdolls.com or call +61 2 7201 5480.
Returns
*Please note, any purchases made during our Black Friday Promotions, as per our exisiting returns policy below, are strictly not eligible to be returned*
Dinkum Dolls by Olli Ella is committed to delivering high quality products to our customers and we want you to be 100% happy with your online purchase.
We offer full refunds or store credit if the product does not meet quality standards or if you change your mind.
Returns must meet the below conditions:
- Returned within 30 days of order delivery
- Has not been used or worn
- Is not soiled or damaged
- Has original packaging and tags
- Item was not purchased on sale
- If you have received a free item during a Gift/Buy One Get One Free promotion, this must also be returned, otherwise the value will be deducted from your refund
Due to hygiene reasons underWARES briefs are unable to be returned for a change of mind or incorrect size purchase.
You may opt for a refund or store credit for all change of mind returns. Return shipping is at the customer's expense.
To start your return, please click here and follow the prompts.
For Domestic Returns: Through the above link you will be able to generate a prepaid return postage label, which you will need to print and attach to your return package.
The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.
For International Returns, you will need to arrange your own shipping and send your return to:
ATT: Dinkum Dolls Returns
C/O BCR Australia
1/ 1-9 Kellar Street
Berrinba, QLD 4117
Please note returns sent to any other Dinkum Dolls address will not be accepted and/or may incur a $20 redelivery fee
Please return your product in its original packaging and return within 30 days of receiving your order.
Packages received after this period will not be accepted.
Once we receive returned goods and they prove to be in original condition with packaging, we will process your store credit or refund directly to the original method of payment used for purchase.
If you need any further assistance with your return please contact our Customer Happiness Team at questions@olliella.com
Unfortunately we are unable to accept order cancellations on pre-order items.
If your purchase is still within their returns window, please reach out to them directly and they will be more than happy to look after you.
We’re so sorry to hear this!
For faulty or damaged items please click here and follow the prompts.
Once your image has been reviewed, we will get in touch with a resolution.
If you need further assistance with this please contact our Customer Happiness Team at questions@olliella.com
We now offer free returns on WARES apparel (excludes underWARES briefs and bodysuits) for all domestic orders. You will receive a free shipping label inside your parcel. Easy!
For all change of mind returns on products outside of our WARES range, shipping is at the customers expense. The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.
Please note shipping costs, sale items (sale apparel returns accepted) and gift certificates are non-refundable.
As soon as your order is dispatched, we’ll email you a shipping confirmation with your tracking details.
Changes, Cancellations & Redelivery
Can I Change or Cancel My Order?
There’s only a short window between you placing an order and our warehouse picking and packing it, so we often can’t make changes. Get in touch as soon as you can and we'll do our very best. Once an order has shipped, we're unable to change it.
Changing Your Address
Email us straight away at questions@dinkumdolls.com with the subject line ‘Urgent – Address Change’, and our team will try to catch your order before it leaves. If you’ve already received a tracking number, we’d recommend contacting Australia Post directly to request a redirect.
Unsuccessful Deliveries
If a delivery is unsuccessful, any redelivery charges are the customer’s responsibility.
We’re unable to take responsibility for failed deliveries caused by an incorrect address entered at checkout. If your parcel is returned to us, please get in touch and we'll issue a gift card for the value paid, less any shipping costs.
Duties, Taxes & Tariffs
Australian Orders
Your order ships from our Queensland warehouse, so there are no import duties or additional charges on Australian orders. GST is included in the prices shown at checkout.
New Zealand and International Orders
Orders travelling into New Zealand and International Countries may attract GST, import duties or customs handling fees. These charges aren’t included in what you pay at checkout and are the customer's responsibility, so we’d recommend checking with your local customs office before placing your order. We’re unable to take responsibility for these charges or for any delays they cause.
If duties aren’t paid on import and your parcel is returned to us, we’ll issue a gift card for the value of the products only, less any shipping paid, and less an additional A$10 to cover the cost of return shipping.
Still Have a Question?
Our customer happiness team is here to help. Email us at questions@dinkumdolls.com or call +61 2 7201 5480.
Returns
*Please note, any purchases made during our Black Friday Promotions, as per our exisiting returns policy below, are strictly not eligible to be returned*
Dinkum Dolls by Olli Ella is committed to delivering high quality products to our customers and we want you to be 100% happy with your online purchase.
We offer full refunds or store credit if the product does not meet quality standards or if you change your mind.
Returns must meet the below conditions:
- Returned within 30 days of order delivery
- Has not been used or worn
- Is not soiled or damaged
- Has original packaging and tags
- Item was not purchased on sale
- If you have received a free item during a Gift/Buy One Get One Free promotion, this must also be returned, otherwise the value will be deducted from your refund
Due to hygiene reasons underWARES briefs are unable to be returned for a change of mind or incorrect size purchase.
You may opt for a refund or store credit for all change of mind returns. Return shipping is at the customer's expense.
To start your return, please click here and follow the prompts.
For Domestic Returns: Through the above link you will be able to generate a prepaid return postage label, which you will need to print and attach to your return package.
The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.
For International Returns, you will need to arrange your own shipping and send your return to:
ATT: Dinkum Dolls Returns
C/O BCR Australia
1/ 1-9 Kellar Street
Berrinba, QLD 4117
Please note returns sent to any other Dinkum Dolls address will not be accepted and/or may incur a $20 redelivery fee
Please return your product in its original packaging and return within 30 days of receiving your order.
Packages received after this period will not be accepted.
Once we receive returned goods and they prove to be in original condition with packaging, we will process your store credit or refund directly to the original method of payment used for purchase.
If you need any further assistance with your return please contact our Customer Happiness Team at questions@olliella.com
Unfortunately we are unable to accept order cancellations on pre-order items.
If your purchase is still within their returns window, please reach out to them directly and they will be more than happy to look after you.
We’re so sorry to hear this!
For faulty or damaged items please click here and follow the prompts.
Once your image has been reviewed, we will get in touch with a resolution.
If you need further assistance with this please contact our Customer Happiness Team at questions@olliella.com
We now offer free returns on WARES apparel (excludes underWARES briefs and bodysuits) for all domestic orders. You will receive a free shipping label inside your parcel. Easy!
For all change of mind returns on products outside of our WARES range, shipping is at the customers expense. The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.
Please note shipping costs, sale items (sale apparel returns accepted) and gift certificates are non-refundable.
Can I Change or Cancel My Order?
There’s only a short window between you placing an order and our warehouse picking and packing it, so we often can’t make changes. Get in touch as soon as you can and we'll do our very best. Once an order has shipped, we're unable to change it.
Changing Your Address
Email us straight away at questions@dinkumdolls.com with the subject line ‘Urgent – Address Change’, and our team will try to catch your order before it leaves. If you’ve already received a tracking number, we’d recommend contacting Australia Post directly to request a redirect.
Unsuccessful Deliveries
If a delivery is unsuccessful, any redelivery charges are the customer’s responsibility.
We’re unable to take responsibility for failed deliveries caused by an incorrect address entered at checkout. If your parcel is returned to us, please get in touch and we'll issue a gift card for the value paid, less any shipping costs.
Duties, Taxes & Tariffs
Australian Orders
Your order ships from our Queensland warehouse, so there are no import duties or additional charges on Australian orders. GST is included in the prices shown at checkout.
New Zealand and International Orders
Orders travelling into New Zealand and International Countries may attract GST, import duties or customs handling fees. These charges aren’t included in what you pay at checkout and are the customer's responsibility, so we’d recommend checking with your local customs office before placing your order. We’re unable to take responsibility for these charges or for any delays they cause.
If duties aren’t paid on import and your parcel is returned to us, we’ll issue a gift card for the value of the products only, less any shipping paid, and less an additional A$10 to cover the cost of return shipping.
Still Have a Question?
Our customer happiness team is here to help. Email us at questions@dinkumdolls.com or call +61 2 7201 5480.
Returns
*Please note, any purchases made during our Black Friday Promotions, as per our exisiting returns policy below, are strictly not eligible to be returned*
Dinkum Dolls by Olli Ella is committed to delivering high quality products to our customers and we want you to be 100% happy with your online purchase.
We offer full refunds or store credit if the product does not meet quality standards or if you change your mind.
Returns must meet the below conditions:
- Returned within 30 days of order delivery
- Has not been used or worn
- Is not soiled or damaged
- Has original packaging and tags
- Item was not purchased on sale
- If you have received a free item during a Gift/Buy One Get One Free promotion, this must also be returned, otherwise the value will be deducted from your refund
Due to hygiene reasons underWARES briefs are unable to be returned for a change of mind or incorrect size purchase.
You may opt for a refund or store credit for all change of mind returns. Return shipping is at the customer's expense.
To start your return, please click here and follow the prompts.
For Domestic Returns: Through the above link you will be able to generate a prepaid return postage label, which you will need to print and attach to your return package.
The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.
For International Returns, you will need to arrange your own shipping and send your return to:
ATT: Dinkum Dolls Returns
C/O BCR Australia
1/ 1-9 Kellar Street
Berrinba, QLD 4117
Please note returns sent to any other Dinkum Dolls address will not be accepted and/or may incur a $20 redelivery fee
Please return your product in its original packaging and return within 30 days of receiving your order.
Packages received after this period will not be accepted.
Once we receive returned goods and they prove to be in original condition with packaging, we will process your store credit or refund directly to the original method of payment used for purchase.
If you need any further assistance with your return please contact our Customer Happiness Team at questions@olliella.com
Unfortunately we are unable to accept order cancellations on pre-order items.
If your purchase is still within their returns window, please reach out to them directly and they will be more than happy to look after you.
We’re so sorry to hear this!
For faulty or damaged items please click here and follow the prompts.
Once your image has been reviewed, we will get in touch with a resolution.
If you need further assistance with this please contact our Customer Happiness Team at questions@olliella.com
We now offer free returns on WARES apparel (excludes underWARES briefs and bodysuits) for all domestic orders. You will receive a free shipping label inside your parcel. Easy!
For all change of mind returns on products outside of our WARES range, shipping is at the customers expense. The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.
Please note shipping costs, sale items (sale apparel returns accepted) and gift certificates are non-refundable.
Australian Orders
Your order ships from our Queensland warehouse, so there are no import duties or additional charges on Australian orders. GST is included in the prices shown at checkout.
New Zealand and International Orders
Orders travelling into New Zealand and International Countries may attract GST, import duties or customs handling fees. These charges aren’t included in what you pay at checkout and are the customer's responsibility, so we’d recommend checking with your local customs office before placing your order. We’re unable to take responsibility for these charges or for any delays they cause.
If duties aren’t paid on import and your parcel is returned to us, we’ll issue a gift card for the value of the products only, less any shipping paid, and less an additional A$10 to cover the cost of return shipping.
Still Have a Question?
Our customer happiness team is here to help. Email us at questions@dinkumdolls.com or call +61 2 7201 5480.
Our customer happiness team is here to help. Email us at questions@dinkumdolls.com or call +61 2 7201 5480.
*Please note, any purchases made during our Black Friday Promotions, as per our exisiting returns policy below, are strictly not eligible to be returned*
Dinkum Dolls by Olli Ella is committed to delivering high quality products to our customers and we want you to be 100% happy with your online purchase.
We offer full refunds or store credit if the product does not meet quality standards or if you change your mind.
Returns must meet the below conditions:
- Returned within 30 days of order delivery
- Has not been used or worn
- Is not soiled or damaged
- Has original packaging and tags
- Item was not purchased on sale
- If you have received a free item during a Gift/Buy One Get One Free promotion, this must also be returned, otherwise the value will be deducted from your refund
Due to hygiene reasons underWARES briefs are unable to be returned for a change of mind or incorrect size purchase.
You may opt for a refund or store credit for all change of mind returns. Return shipping is at the customer's expense.
To start your return, please click here and follow the prompts.
For Domestic Returns: Through the above link you will be able to generate a prepaid return postage label, which you will need to print and attach to your return package.
The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.
For International Returns, you will need to arrange your own shipping and send your return to:
ATT: Dinkum Dolls Returns
C/O BCR Australia
1/ 1-9 Kellar Street
Berrinba, QLD 4117
Please note returns sent to any other Dinkum Dolls address will not be accepted and/or may incur a $20 redelivery fee
Please return your product in its original packaging and return within 30 days of receiving your order.
Packages received after this period will not be accepted.
Once we receive returned goods and they prove to be in original condition with packaging, we will process your store credit or refund directly to the original method of payment used for purchase.
If you need any further assistance with your return please contact our Customer Happiness Team at questions@olliella.com
Unfortunately we are unable to accept order cancellations on pre-order items.
If your purchase is still within their returns window, please reach out to them directly and they will be more than happy to look after you.
We’re so sorry to hear this!
For faulty or damaged items please click here and follow the prompts.
Once your image has been reviewed, we will get in touch with a resolution.
If you need further assistance with this please contact our Customer Happiness Team at questions@olliella.com
We now offer free returns on WARES apparel (excludes underWARES briefs and bodysuits) for all domestic orders. You will receive a free shipping label inside your parcel. Easy!
For all change of mind returns on products outside of our WARES range, shipping is at the customers expense. The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.
Please note shipping costs, sale items (sale apparel returns accepted) and gift certificates are non-refundable.
- KaliaVerified BuyerReviewingCozy Dinkums - Bunny PickleI recommend this productWho is this Dinkum for? My childWhat was the occasion? Just becauseWho's it for, age-wise? 5–8 yearsRated 5 out of 5 stars5 days agoSoooo cuddly!
Beautifully made, lovely quality & they make the best cuddly friends. My daughters hadn’t taken to any teddies or dolls in the past & this has helped them both so much. Especially my eldest starting school and helping with some new found anxiety.. this has become her best friend & she tells me about the adventures they’ve been on each school day! We’ve since come back to buy some of the kittens for their Xmas wish list 🥰
DDDinkum Dolls5 days agoThank you for sharing this, Kalia! 💛 It’s so special to hear that Bunny Pickle has become such a comforting little friend for your daughter, especially as she’s started school. We absolutely love that she comes home with stories of all the adventures they’ve had together! 🥰 We hope there are many more adventures ahead — and that those little kittens on the Christmas wish list bring just as much joy.
- Clancy.l.Hauser@gmail.com H.Verified BuyerReviewingCozy Dinkums - Fox - FenixI recommend this productWho is this Dinkum for? My childWhat was the occasion? Just becauseWho's it for, age-wise? 0–1 yearsRated 5 out of 5 stars2 weeks agoSo much cuter in person
Made my little girl's face light up. Soft and cuddly
DDDinkum Dolls2 weeks agoAww, we love hearing this! 🥹💛 So happy to hear little Fenix made her face light up. We hope there are lots of cuddles ahead! ✨
- Linley C.Verified BuyerReviewingCozy Dinkums - Bunny PickleI recommend this productWho is this Dinkum for? My childWhat was the occasion? New siblingWho's it for, age-wise? 0–1 yearsRated 4 out of 5 stars1 month agoSoft and cuddly
So soft and snoozy, the colour is more of a dusty mauve in person but I love it.
DDDinkum Dolls1 month agoHi Linley, so glad Bunny Pickle is already snuggled in — and yes, that mauve has such a lovely dusty tone in person! Congratulations on your new little one, and welcome to the Dinkum tribe :)
- Linley C.Verified BuyerReviewingCozy Cats - NoxI recommend this productWho is this Dinkum for? My childWhat was the occasion? New siblingWho's it for, age-wise? 3–5 yearsRated 4 out of 5 stars1 month agoLove this snoozy guy
So soft and snoozy. Had to cut off the loop on the head because my 3 year old would get his fingers stuck, but other than that it is puurfect 💕
DDDinkum Dolls1 month agoHi Linley, so glad Nox has become such a snoozy favourite! Thanks so much for the note about the head loop too — we'll pass that along to our product team so we can keep making these little guys even better. Welcome to the Dinkum tribe :)
- Michelle R.Verified BuyerReviewingCozy Day Dinkum - Freddy FoxI recommend this productRated 5 out of 5 stars6 months agoSo stinking cute!
We love Olli Ella cozy dinkums and have quite a few already. When I saw this fix I knew we just had to get him and I’m so glad we did. He is extremely soft and the tail is perfect! So glad they decided to add the tail for this one.
