Shipping Policy

Everything you need to know about how we get your Dinkum Dolls order to you. 

All orders placed on our AU store (dinkumdolls.com) ship from our warehouse in Queensland, Australia, and are delivered by Australia Post or Aramex. We deliver across Australia, New Zealand and Asia. If you’re shopping from another country, please visit our regional stores (uk.dinkumdolls.com for the UK, EU, Middle East and South Africa) or (us.dinkumdolls.com for the US and Canada).

Shipping Rates 

Australia — Standard 

Australia — Express 

New Zealand 

China, Hong Kong, Macao 

Rest of Asia 

Please note that delivery times start from the moment your order is dispatched, not from the moment you place it. Delivery time are estimates only and can vary depending on the Australia Post network and conditions in your area. 

Processing Times 

Orders are dispatched within 24 to 48 business hours. We do our very best to meet these timeframes, though there may be delays during busy periods. 

During sales, promotions, new collection launches and peak season, please allow up to 5 business days for your order to leave our warehouse. 

Delivery Addresses 

We deliver to physical street addresses only. Please double-check your address at checkout, as an incomplete or incorrect address will delay both dispatch and delivery. 

We’re unable to ship to PO Boxes or Parcel Lockers. 

Tracking Your Order 

As soon as your order is dispatched, we’ll email you a shipping confirmation with your tracking details. 

Changes, Cancellations & Redelivery 

Can I Change or Cancel My Order? 

There’s only a short window between you placing an order and our warehouse picking and packing it, so we often can’t make changes. Get in touch as soon as you can and we'll do our very best. Once an order has shipped, we're unable to change it. 

Changing Your Address 

Email us straight away at questions@dinkumdolls.com with the subject line ‘Urgent – Address Change’, and our team will try to catch your order before it leaves. If you’ve already received a tracking number, we’d recommend contacting Australia Post directly to request a redirect. 

Unsuccessful Deliveries 

If a delivery is unsuccessful, any redelivery charges are the customer’s responsibility. 

We’re unable to take responsibility for failed deliveries caused by an incorrect address entered at checkout. If your parcel is returned to us, please get in touch and we'll issue a gift card for the value paid, less any shipping costs. 

Duties, Taxes & Tariffs 

Australian Orders 

Your order ships from our Queensland warehouse, so there are no import duties or additional charges on Australian orders. GST is included in the prices shown at checkout. 

New Zealand and International Orders 

Orders travelling into New Zealand and International Countries may attract GST, import duties or customs handling fees. These charges aren’t included in what you pay at checkout and are the customer's responsibility, so we’d recommend checking with your local customs office before placing your order. We’re unable to take responsibility for these charges or for any delays they cause. 

If duties aren’t paid on import and your parcel is returned to us, we’ll issue a gift card for the value of the products only, less any shipping paid, and less an additional A$10 to cover the cost of return shipping. 

Still Have a Question? 

Our customer happiness team is here to help. Email us at questions@dinkumdolls.com or call +61 2 7201 5480.